Refund and Returns Policy
REFUND POLICY: We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you. Returnable items: Items that can be returned/refunded or exchanged within the 30 days warranty* follow the criteria as below:
- Faulty items damaged/broken, or soiled upon arrival.
- Items received in the incorrect size/color.
- Items are in the original packing with tags.
- Items are in brand new condition: unused, and unwashed, and be accompanied by the original hang tags.
- Wrong address/no consignee
- Invalid contact information/ no answer to the delivery calls & emails
- The customer refuses to accept the package/pay tax fee/ complete customs clearance
- Didn’t collect package by the deadline