SHIPPING POLICY

ORDER PROCESSING

Orders are processed and dispatched within 2 business days after payment confirmation.

SHIPPING WAREHOUSES

We operate warehouses in the United States, North America, Europe, and the United Kingdom, as well as a local warehouse. Orders are shipped from the warehouse best suited to your destination and product availability.

SHIPPING TIME

Orders shipped from the corresponding regional warehouses typically take approximately 3–5 days in transit. Orders that cannot be fulfilled by these warehouses will generally be shipped from our local warehouse, with an estimated transit time of 15–25 days. These estimates exclude order processing time. Actual delivery times may vary depending on the destination and shipping method.

SHIPPING COSTS

We offer worldwide shipping with free shipping on most orders. Additional shipping charges may apply in special circumstances. Any applicable shipping charges will be communicated where possible before the order is completed.

SHIPPING AVAILABILITY

Shipping availability depends on the destination, product, stock availability, and available logistics services. We cannot guarantee delivery to every country or region. If we are unable to ship to your location, we will contact you by email to explain the situation and discuss the available options.

ORDER CANCELLATIONS AND CHANGES

Please review your order carefully before completing your purchase. Once an order has been placed, cancellations or changes may not be possible after processing has begun. If you need assistance, please contact customer@mardingtop.com as soon as possible.

WHOLESALE AND CUSTOM ORDERS

Wholesale and custom orders are shipped from our local warehouse. Sea freight is our standard shipping method, with an estimated transit time of approximately 25 days from dispatch, excluding order processing time. Actual transit times may vary depending on the destination, shipping arrangements, and customs clearance.

For wholesale or custom shipping details and quotations, please contact customer@mardingtop.com.

DELIVERY DELAYS

Delivery estimates are provided for reference and are not guaranteed. Delays may occur due to weather, customs clearance, carrier operations, transportation disruptions, or other circumstances beyond our reasonable control. If a significant shipping issue affects your order, we will contact you by email where appropriate.

CONTACT INFORMATION

For shipping questions or assistance, please contact:

Email: customer@mardingtop.com